Notification regarding the processing of submitted information
When you register for one of our services (e.g. mobile parking) or send us an enquiry, you consent to us storing and processing the information you provide. Your information is used to process your enquiry or to provide the service you have requested. Your information is treated with full confidentiality and in accordance with the applicable regulations for the processing of personal data. You also consent to us contacting the provided email address to confirm and update your registered details. The information will not be processed for purposes other than those for which it was provided. As a registered user, you can always have your information corrected, disclosed, or deleted in accordance with the applicable rules.
You can read more about our privacy policy here: Read more parkering.bll.dk/privacy
TERMS & CONDITIONS – Billund Airport
1.) AGREEMENT
1.1) By booking parking, an agreement is entered into between you and Apcoa Parking Danmark A/S, Hjulmagervej 4b, DK-7100 Vejle, CVR no. 19055108.
1.2) Once a booking has been confirmed, Apcoa Airport Parking (hereinafter referred to as Airport Parking) in Billund Airport provides a parking space for you at your chosen time and parking area. The parking space in the selected area is unspecified.
1.3) Airport Parking can be contacted by phone at +45 75 35 40 33, [email protected], or www.bll.dk.
1.4) Product types and flexibility
When booking parking, you choose one of the following product types, which determine your options for changing and cancelling:
• BudgetCannot be changed or cancelled. The price is fixed and non-refundable (the registration number can be changed). However, consumers may have a statutory 14-day right of withdrawal in accordance with the Consumer Contracts Act. Further information about the right of withdrawal is set out in section 5.
• StandardCan be changed up to 4 hours before the stated entry time, subject to available capacity.Can be cancelled for a fee of DKK 95, no later than 4 hours before the stated entry time. Further information about the right of withdrawal is set out in section 5.
• PremiumCan be changed up to 4 hours before the stated entry time, subject to available capacity.Can be cancelled with a full refund, no later than 4 hours before the stated entry time.
The product type is selected at the time of booking and is stated in your booking confirmation.
2.) BOOKING
2.1) Booking of a parking space can only be made online via http://parkering.bll.dk . It is only possible to book one parking space at a time. The booking entitles you to one (1) entry and one (1) exit within the validity period stated in the booking and cannot be divided, reused, or used for several separate parkings. The booking is only valid for the booked area.
2.2) The following information must be entered correctly when booking: first name, surname, email address, telephone number, postcode, and vehicle registration number.
2.3) The same registration number cannot be used for two or more bookings that overlap in time.
2.4) When making a booking, a parking area and booking period must be selected. Once payment has been completed, the booking cannot be moved or changed to another area. The booking period may be changed in accordance with section 1.4.
2.5) Booking must be made no later than 6 hours before the planned start time of the parking.
2.6) If parking is commenced earlier than the entry time specified in the booking, the exit time will automatically be shortened accordingly. Entry can take place at most 4 hours before the specified entry time. If you arrive earlier, the booking cannot be used.
2.7) Once booking and payment are completed, a confirmation/receipt will be sent to the provided email address. This confirmation/receipt contains information about the selected period and parking area. You are therefore only entitled to the booked parking space in the chosen booking period and parking area. The confirmation/receipt must be brought in printed or electronic form. If parking takes place in an area other than the one stated in the booking, no refund will be given.
2.8) The booking is binding, the agreement is considered final when the confirmation/receipt is received.
3.) PAYMENT
3.1) The price for parking depends on the selected parking area and the number of days for which the parking lasts. Payment is always for full days.
3.2) When paying by credit card, the following information must be entered: card number, expiry date, security code, and cardholder's name. The amount will be withdrawn from the account within 1 to 3 banking days after purchase.
3.3) As a minimum, payment must always be made for parking for the full booking period. This applies regardless of whether the entire selected period is utilised or not, unless you are entitled to withdraw from the booking.
3.4) The use of the parking space is calculated from the time when parking is actually commenced, but no later than the entry time stated in the booking. If parking is commenced earlier than the stated entry time, the exit time will be shortened accordingly.
3.5) If the car is collected before the booked parking period has expired, no refund will be given for the unused parking time.
3.6) Delay - If the car is collected after the prepaid parking period has expired, payment must be made for the additional parking time – regardless of the reason for the delay. The additional payment is calculated at exit, i.e. when the car leaves the parking area, and is settled automatically at the current drive-in price.
Settlement always takes place per commenced day. This means that any exceeding of the prepaid parking period automatically results in the charge for a full day at the applicable first day price, regardless of the duration of the overstay.
Example: If you have booked from 01/01/2025 at 08:00 to 08/01/2025 at 20:00, your booking will be valid until 09/01/2025 at 08:00. Note that it is possible to enter up to 4 hours before the specified entry time, which may change the actual start time for the parking, but the system will not extend the period for later entry.
3.7) The price also depends on the choice of product type. The product type and its terms are stated in the confirmation.
3.8) Means of payment: Payment can be made by credit card (Visa, MasterCard, Google Pay, Apple Pay, and MobilePay).
4.) PRICE
4.1) The stated prices are in Danish kroner (DKK) including VAT.
4.2) Airport Parking reserves the right for pricing errors, price changes, and update errors.
4.3) The price for your parking is determined at the time you make the booking. Prices are variable and are settled based on the entered entry and exit times.
If you later change your booking, the entire parking period will be recalculated based on the prices applicable at the time of the change. This may mean that you either have to pay an additional amount or receive a partial refund, depending on which price category the changed booking falls under.
If you shorten your parking period, it does not automatically mean that you will get money back. A shorter parking period may place the booking in a different price category, which may mean that the total price remains the same, becomes lower – or in rare cases higher.
Any refunds or additional payments are always calculated based on the total parking period after recalculation.
5.) RIGHT OF WITHDRAWAL (applies only to consumers)
5.1) You can withdraw from the booking in accordance with the rules of the Consumer Contracts Act. The withdrawal period is 14 days from the time when the booking was made. If the deadline falls on a Saturday, Sunday, public holiday, Constitution Day, 24 December or 31 December, it is extended to the following working day.
5.2) If you wish to exercise your right of withdrawal, you must give us clear notice before the withdrawal period expires. You can do so via https://parkering.bll.dk/da/ under “Change my booking” or via the link "Manage my booking" in your booking confirmation. Please note that if you contact us less than 4 hours before the stated entry time, it may limit the possibilities for a refund, cf. point 5.4 and the selected product terms.
5.3) If you have chosen a Budget or Standard product, you can, in addition to the product's own terms for cancellation/change, also exercise the statutory right of withdrawal if the conditions are met, cf. point 5.1. If you are unable to use self-service, you can contact us in writing via email at [email protected].
5.4) If you contact us after the specified entry time , the time that has already elapsed will not be refunded, as the product is considered used during that period and cannot be resold.
5.5) If parking has commenced, the right of withdrawal lapses, as the service is considered to have been used.
5.6) Refunds are made via the same means of payment used for the original transaction, unless you expressly request otherwise. No fee is charged for using the right of withdrawal.
6.) CHANGING THE BOOKING
6.1) The possibility to change your booking depends on the selected product. Changes are made via "Manage my booking" in your booking confirmation or via self-service at https://parkering.bll.dk/da/.
6.2) Changes to the registration number must be made no later than 4 hours before the stated entry time. The registration number can be changed on all products.
7.) COMPLAINTS
7.1) Any complaint must be made directly to Airport Parking, Passagerterminalen 9, DK-7190 Billund, phone +45 75 35 40 33.
Email: [email protected].
7.2) Complaints about deficiencies in the service must be made immediately after you discover or should have discovered the deficiency.
8.) BREACH
8.1) It is specified that the parking space in the desired area is unspecified, and there is no deficiency if you are assigned another parking space in a parking area in an equivalent or more expensive price category.
8.2) In the event that Airport Parking does not assign another parking space, you are entitled to assert remedies for breach, including claiming a refund of the parking fee. Any liability for damages on the part of Airport Parking for deficiencies in the service does not include indirect losses of any kind, cf. points 9.2 and 10.2.
8.3) Airport Parking reserves the right to impose a control fee of DKK 590.00 for breaches of regulations, signage, etc., where parking is carried out to the detriment of others, including, but not limited to, other parkers, car rental companies, etc.
9.) LIABILITY
9.1) The following liability provisions do not apply if otherwise stipulated by mandatory rules of Danish law.
9.2) Airport Parking assumes no liability in connection with accidents, theft, damage to persons, cars, equipment or items in the car. Likewise, Airport Parking cannot be held liable for indirect losses and consequential damages.
9.3) Airport Parking assumes no liability for charges for parking as a result of incorrectly entered information when booking, including registration number.
10.) FORCE MAJEURE
10.1) If the provision of the service is delayed or excluded due to unforeseen circumstances beyond the control of Airport Parking, including – but not limited to – war, mobilisation, terrorist acts (including threats thereof), fire, strike, boycott, blockade and lockout (including among the staff at Billund Airport), closure of the airport or its baggage handling and/or natural disasters, the delivery time will be extended by the corresponding number of calendar days.
10.2) Airport Parking cannot be held liable in cases of force majeure.
11.) CHOICE OF LAW AND VENUE
11.1) Any dispute arising in connection with these terms and conditions of sale and delivery shall be decided according to Danish law.
11.2) If disagreements cannot be resolved amicably, any dispute shall be brought before the court in Kolding as the first instance.
12.) OTHER PROVISIONS
12.1) Airport Parking may revise the above sales and delivery terms for parking at Billund Airport at any time by updating this page.